Terms & Conditions

The number and frequency of coaching session will be agreed at the start of coaching, alternatively, if no specific number is agreed sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), I agree to provide the coaching service as described in accordance with the terms and conditions set out herein.

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact eliza@adhdwithme to arrange to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

SESSION FEES

The fee per session is as set out on ADHDwithme.com website at time of booking for a 50-minute session, the 1 hr session slot includes a 10-minute buffer time. The fee is to be paid at time of booking unless, by special arrangement, it will be paid on the day of the session. Payment by credit card on the website is accepted.

Where payment has not been received in advance of a coaching session, the session cannot be considered as confirmed and I am not obliged to provide the session.

PUNCTUALITY

I understand that some of our clients find it hard to be punctual. However, our coaching sessions always run on time. Unfortunately, clients who arrive late will need to have shorter coaching sessions. I am always happy to provide clients with extra scaffolding in the form of additional reminders and prompts to help them deal with this challenge if it occurs.

PROCEDURE

The coaching schedule will be arranged between the Coach and the Client and can be booked up to 3 months in advance or as per plans offered on the website from time to time. I will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

I primarily use Zoom meetings for coaching, unless otherwise agreed.

The Zoom invitation will be sent out at the time of website booking, please familiarise yourself with Zoom before our first session.

CHANGES

Should you need to reschedule your session, please give me at least 24 hours’ notice.  If you have an emergency, I will work around it. Late cancellations and ‘no-shows’ will incur the full fee. There may be a time that I am forced to reschedule too, but I will let you know in good time.

BETWEEN SESSIONS

Activities, tasks and/or exercises may be provided to be completed between coaching sessions. There is no obligation on you to complete these items of ‘homework’, but not doing so may slow your progress in gaining the improvements identified as keys to meeting your goals.

CONFIDENTIALITY

Coaching sessions are strictly confidential. Unless I have the Client’s permission, I will not discuss our coaching with anyone, including partners, parents, family members or employers.  Our client list is also confidential.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the Client, actual or potential conflict of interest, or other reasons, I may decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such circumstances the Client will be given reasonable notice of termination where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

GOVERNING LAW

This contract is governed by the law of Western Australia whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

LIMITED LIABILITY

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

ENTIRE AGREEMENT

This document reflects the entire agreement between the Coach and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

DISPUTE RESOLUTION

Should a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

SEVERABILITY

Should any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

WAIVER

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

FEEDBACK

Feedback about the service is welcomed and can be given during a coaching session or by writing to us at eliza@adhdwithme.com.au